We want your Staymon order to be right for you. Please contact us as soon as possible if your item is damaged, incorrect, or has a product issue.
Before requesting a return
Keep the item unused and in its original condition where possible. Keep the packaging, tags, order details, and proof of purchase until your request is reviewed.
How to request help
Contact Staymon with your order number, the reason for your request, and clear photos if the item is damaged or incorrect. We will review the request and explain the next step.
Eligibility
Return and exchange eligibility can depend on the product type, condition, and applicable rules. Some items may not be eligible for return. Please contact us before sending anything back.
Refunds and exchanges
Do not send an item back without receiving instructions from Staymon. Refund or exchange arrangements will be explained after the request is reviewed.
Need help?
If you are unsure whether an item qualifies, contact us before ordering or before returning it. We are happy to help.